Refund Policy

All sales are final. We do not issue refunds for change of mind or inability to attend. Refunds are only issued if the organizer cancels or postpones the event.

If an event is cancelled, buyers receive a refund for the ticket price. Contact support and we will initiate it.

Our service fee covers payment processing and platform costs. It is non-refundable.

If rescheduled, tickets remain valid for the new date, or you can request a refund.

Buyers cannot self-refund. Contact support with your order reference. An admin will review and process it.

Refunds take 7–14 business days to return to your original payment method.

Email support@rocktixs.com or WhatsApp 0815 595 2064.

If you have a question about a refund or need to raise a refund request, contact our support team and include your order reference so we can find your purchase quickly.

• Email: support@rocktixs.com
• WhatsApp: 0815 595 2064